Chipotle Mexican Grill hiring Service Leader in Windham, ME | LinkedIn (2024)
Service Leader
Chipotle Mexican GrillWindham, ME
Chipotle Mexican Grill Windham, ME
3 days ago
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Service Leader (24015017)
DescriptionCULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITYThe Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
What You'll DoIn addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house Crew
Assisting with Crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed
What You'll Bring To The Table
Have Chipotle Crew member and/or Kitchen Leader experience
Be able to understand and articulate Chipotle's Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience
Who We AreChipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.Primary Location: Maine - Windham - 3683 - Windham-(03683)
Work Location:
3683 - Windham-(03683)
799 Roosevelt Trail Rd
Windham 04062
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Restaurants
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Resolving food quality issues. Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures.
The Service Manager is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment.
Crew members get to learn about and work at a variety of stations: Tortilla, Salsa, Prep, Grill, Expo, and Take-Out. In each area they're greeting and interacting with Chipotle's customers directly, making their meals, while portioning out the ingredients to our standards.
The role of service managers is extensive, including hiring, training and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyse customer feedback and address any gaps or areas for improvement.
Working as a crew member at Chipotle can be a great entry-level job as they prefer to train people with no experience. Getting hired isn't hard; you just have to do your research and have the 13 characteristics that Chipotle looks for in prospective team members.
Chipotle has an employee rating of 3.4 out of 5 stars, based on 17,863 company reviews on Glassdoor which indicates that most employees have a good working experience there.
Restaurant and food service managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, or they may be self-employed.
These professionals focus on maintaining the utmost product or service quality in the company and ensure that the delivered quality standards meet the customer's expectations. They analyze the current company operations and take note of the quality being delivered, focusing on areas that require utmost attention.
A Food and Beverage Manager is a professional who is responsible for managing and overseeing all food and beverage operations in a hospitality establishment. They are in charge of ensuring high-quality service, effective cost management, and guest satisfaction.
After the corporate level, the chain of command is regional managers, district managers, store managers, assistant managers, and store employees (Chipotle, n.d). This system is also an example of a tall organizational structure due to the different levels of management.
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