Top 1,098 Reviews From Legit Duke Energy Buyers (2024)

I called on Wednesday 5/15 at 300pm to find out if my old service line was still hot as it was around a tree on county property that I needed to cut back as it was growing over my fence. Duke had recently subcontracted to have the power lines run underground. Duke showed up in less than 3hours and disconnected and removed the old line, which was still hot and trimmed back the tree that the line was tangled in. The crew was from the 7 Springs Yard in New Port Richey Florida and I hope they get recognized for a job well done. Dave **

Customer ServicePricePunctuality & SpeedOnline & AppEase of Use

I have no complaints about Duke energy. All utility companies have increased prices. The customer service is friendly, the app is easy to use and I receive texts when there are outages which happens rarely where I live. Of course hurricane season does impact the outages but I think Duke works hard to restore the power quickly. The negativity is awful.

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Customer ServicePunctuality & SpeedStaff

On 4,20,2024 I called Duke Energy customer service and reported that I had no power. The kind lady's name was Maria. She was so kind and helpful and put someone on the job immediately to fix the problem with my outage. A technician arrived very quickly and responded and resolved all my issues, his name was Kaleb. He was very efficient and helpful and kind. I recommend highly the above service people for any and all considerations that will help them achieve success with their employment. Thank you Duke Energy for your fast and reliable service to your customers and to the state of North Carolina USA and our communities and country and thank you for your promoting clean energy.

Customer ServiceStaff

A couple days ago I started losing power in several rooms in my house. Not all rooms. I set up my electrician to come out and troubleshoot my panel. At the same time I looked up online and it also recommended calling the utility company which I did. Customer service said there were no outages but would send someone out in four hours. They came out in 2 hours. Coming back from the store there were 2 guys from Duke tracing the problem. (I would give 5 stars, but the workers told me customer service should have read that my smart meter was not supplying the right voltage to the house.) The 2 guys tracked to problem to a very old splice buried in my yard that had melted (separated). The men were very nice, polite and explained the problem and in an hour I had full power back in my house. I give those guys 5 stars. Thanks.

Main supply line to house went out. The crew came out yesterday. Didn't get it right. Called in Saturday morning. Duke crew here in a couple of hours. Got things up and running. Thank you Duke Energy. A couple of surge protectors, coffee maker and garage door opener burn out in the service. Otherwise everything seems to be okay.

Customer ServicePrice

This is the worst utility company I have ever seen in my life it no reason for it. They over charge you and as soon as one drop of rain come the power's out. I have never seen anything like this, it's only because unlike other states this dumb state lets one company control all the power in the state so why would they worry about customer service?

PriceStaff

Duke Energy has a state of the art, 100+ million dollar headquarters in downtown Charlotte, and consistently fail to provide energy service to the working class of Charlotte. In addition, they charge exceptionally high rates to finance the upkeep of said building. I have never paid more for energy in my life. My groceries have all gone bad in my refrigerator and freezer. No need to fret, though! I’ll just look out the window of my blistering hot apartment and admire said building. Thank you, Lynn Good! I hope you enjoy your well-earned 20 million dollar salary.

Customer ServiceReliability

What I hate is the bottom line: reliability of service. As a military family, we lived many places at various latitudes on three continents and visited more. Duke's service reliability is rock bottom. Actually it was better in Afghanistan. A normal summer thunderstorm rolls through, and power goes out for 1500 people in our area. Nice that it's reported on a web outage map and I get a text, but - sheesh - why is the system so fragile? I've needed to replace broken electronics three times in four years as an NC resident; never before. Of course Duke will sell me surge protection for a monthly fee. How about engineering a more robust infrastructure instead?

This is actually a criminal organization. They have been defrauding their customers and exploiting their territory in the south for years inflating energy prices and using filthy fuel. Not only that, but they will aggressively extort you for more and more each month. Maybe because they paid the largest federal fine in North Carolina history for dumping toxic ash into rivers all over the state? Duke is Satan incarnate.

Customer ServicePriceStaffReliability